This might be due to a synchronization issue. To force synchronization with our server, export a report from both devices starting with the one having most data on it.
Open Migraine Buddy > Records > Export Icon > All Period > Next > Next
If you choose to delete your account, please know that all your data will be permanently deleted, with no possibility of account or data recovery.
Open Migraine Buddy > Menu icon > My Profile > Delete and start from scratch > Yes, delete. All your data will permanently deleted.
You currently cannot reset your Migraine Buddy account. However, you may delete the account and create a new one with the same email address.
Open Migraine Buddy > Menu icon > My Profile > Email. Edit your email address directly from this screen. You will be asked to enter your password to confirm the change.
If you signed in using Facebook or Google, you first need to set a password, using the ‘Change password’ feature (see next question).
If you find a typo in your account email address (typically “.con” instead of “.com”) or if you no longer have access to this email address, you run the risk of permanently losing access to your account in case you forgot your password.
To avoid this, take a screenshot of Menu > My Profile screen showing your invalid/inaccessible account email address. Then go to Home screen > Records > Attacks. The attack summary screen with the most recent attacks on top is now displayed. Take a screenshot. Send both screenshots to Jenny at jenny@healint.com proving that you are the legitimate owner of your account, and asking to update your account email address (it will be updated to the address you used to send the email). This process is manual. It may take up to three days and we may ask you additional details to make sure that you are the legitimate owner of the account. Once you have checked and made sure your account email address is correct, log out the app and update your password.
Open Migraine Buddy > Menu icon > Log out > Tap LOG OUT to confirm. Select Log In and tap “Forgot password?” to reset it.
Please send an email from your Migraine Buddy email to jenny@healint.com and she will assist you.
Open Migraine Buddy > Menu icon > Log out > Tap LOG OUT to confirm.
If you happen to change device, on your legacy device: Menu > My Profile > take good note of your account email address.
If the email address is invalid or inaccessible, refer to the corresponding question to update your email address before going any further. Once you have checked and made sure your account email address is correct, log out the app.
Then download the app on your new device and log in the app with your account email and password.
Open Migraine Buddy > Menu icon > My Profile > Take good note of your account email address.
If the email address is invalid or inaccessible, refer to “How can I update the email address in my account?” to update your email address before going any further.
Once you have checked and made sure your account email address is correct, go to Menu icon > Log out > Tap LOG OUT to confirm. Select Log In and tap “Forgot password?” to reset it.
You don’t need to back up your data. You have registered with Migraine Buddy so your data synchronizes automatically with our server and is linked with your private account.
Please send an email from your Migraine Buddy email to jenny@healint.com and she will assist you.
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